The Solution
Armstrong now presents its repair ticket information including all time, travel and parts detail on-line through their CloudStreet customer portal. Customers can view detail about each repair, examine billing rates and time spent. The portal can also be used by Armstrong's field service technicians to review past repairs and to determine warranty eligibility.
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"The integration with our existing ERP was straightforward. The tools in CloudStreet are so flexible that I feel like whatever I imagine can be done simply and quickly." -- Josue Benitez, Software Developer, Armstrong Repair Center |
Benefit Summary
Using CloudStreet Portal, Armstrong was able to provide 24x7 information to its clients and reduce workload on Armstrong's office staff.